Refund policy

Return and Refund Policy

Last Updated: June 24, 2025

Thank you for shopping with us at TryRevitalGlow. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us:

  • Email: store@tryrevitalglow.com

  • Phone: 0418 718 547

  • Address: Level 1, 457-459 Elizabeth Street, Surry Hills, NSW 2010, Australia

Health & Safety Disclaimer

  • Refunds or compensation are not provided for side effects, sensitivities, or allergic reactions.

  • It is your responsibility to review the ingredients and consult your healthcare provider before use.

Return & Refund Eligibility

We accept returns under the following conditions:

  • Return Window: Within 14 days of delivery for unopened, unused products.

  • Item Condition: Must be in original, sealed packaging.

  • Proof of Purchase: Receipt or order confirmation required.

  • Opened Products: Refunds are not offered for opened or partially used products, except under our 60-Day Guarantee (see below).

Return Conditions

We offer returns under the following conditions:

  • Return Window: Within 14 days of delivery

  • Item Condition: Original, unused condition with all tags and packaging

  • Proof of Purchase: Receipt or order confirmation required

  • Exceptions: Certain items such as custom/personalized products or hygiene-sensitive items may not be eligible

60-Day Guarantee (First-Time Customers Only)

We believe in giving supplements a fair chance. For first-time customers:

  • You must use the product consistently for 60 days before requesting a refund.

  • Refund requests made before the full 60-day trial are not eligible.

  • Shipping fees are non-refundable.

Order Cancellations

  • Orders may be cancelled within 6 hours of purchase by contacting our support team.

  • If your order has already shipped, it falls under the return and guarantee terms above.

Return Instructions

  1. Contact customer service with your order number and reason for return.

  2. Receive authorization and return instructions.

  3. Package items securely with all original packaging.

  4. Ship using a trackable service. Customers cover shipping unless the product is defective or incorrect.

Exchanges

  • Exchanges are offered only for defective or incorrect products.

  • For other cases (e.g., preference changes), please follow the return process and place a new order.

Defective, Damaged, or Incorrect Items

  • Contact us within 48 hours of delivery.

  • We will provide a replacement or full refund at no cost.

Refund Processing

  • Refund requests are inspected within 7 business days of receipt.

  • Approved refunds are processed to your original payment method within 10 business days (bank timelines may vary).

  • You will receive email confirmation once your refund is issued.

Return Shipping Address

All approved returns should be sent to:
5th Floor, Building 11 Julong Industrial Zone Tongde Street, Baiyun District Guangzhou City, Guangdong Province 510000, China

Contact Information

For assistance, please reach out:

  • Email: store@tryrevitalglow.com

  • Phone: 0418 718 547

  • Address: Level 1, 457-459 Elizabeth Street, Surry Hills, NSW 2010, Australia

Note on Recurring Orders

Customers who choose to participate in recurring orders are subject to additional terms. Please see our Recurring Order Policy for details.