Refund policy
Refund Policy
Last updated: November 7, 2026
30-Day Empty-Bottle Guarantee
Use the whole bottle. If you're not happy, we'll refund you. No need to send it back.
- Who it's for: your first order with us.
- How to claim: email store@tryrevitalglow.com within 30 days of your delivery date, with your order number.
- What we refund: the bottle you opened and used. Keep or recycle it: no need to send it back.
- Bought a bundle? Any bottles you haven't opened can be refunded too: send them back sealed (see Returning Unopened Bottles).
- Subscriptions: the guarantee covers your first subscription order. After that, you can cancel before your next billing date (see our Recurring Orders Policy).
- Shipping fees aren't refunded.
Returning Unopened Bottles
- Within 30 days of your delivery date, in the original sealed packaging.
- Email us your order number first and we'll confirm your return.
- Send them with a trackable service to: 5th Floor, Building 11 Julong Industrial Zone Tongde Street, Baiyun District Guangzhou City, Guangdong Province 510000, China.
- Return shipping is paid by you, unless the item was faulty or wrong.
Damaged, Faulty Or Wrong Item
Email us a photo within 48 hours of delivery. We'll send you a new one, free of charge. This applies to every order, not just your first.
Cancelling An Order
You can cancel within 6 hours of ordering by contacting us.
When You'll Get Your Money
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days. We'll email you when it's done.
Contact
RevitalGlow (Global Ecom Empire Pty Ltd)
Level 1, 457-459 Elizabeth Street, Surry Hills, NSW 2010, Australia
Email: store@tryrevitalglow.com
Phone: 0418 718 547