Recurring Orders Policy
How subscriptions are billed, shipped, paused and cancelled.
Thank you for choosing RevitalGlow. This policy outlines the terms and conditions for customers who enroll in recurring orders.
1. Minimum Commitment
All recurring orders require a minimum of one billing cycle before cancellation. By enrolling, you agree to remain active for at least one payment.
2. Billing & Shipping
- Each recurring order is billed individually at the agreed interval (e.g., monthly).
- Once billed, the order will be processed and shipped under the same terms as one-time purchases.
3. Cancellations
- To make sure your cancellation is processed in time, please submit it 2–5 days before your next scheduled billing date.
- Cancellations made less than 2 days before the next scheduled payment will apply to the following cycle.
- You may cancel your recurring order by:
- Logging into your account, or
- Contacting our support team at store@tryrevitalglow.com
4. Refunds
- Your first subscription order is covered by our 30-day empty-bottle guarantee: use the whole bottle, and if you're not happy, we'll refund you. No need to send it back.
- Later orders aren't covered by the guarantee. You can cancel 2–5 days before your next billing date (see Cancellations above), so you're never charged for an order you don't want.
- Faulty or damaged items are always replaced free of charge. Everything else follows our Refund Policy.
5. Support
If you need help managing your recurring order, please contact us at:
- Email: store@tryrevitalglow.com
- Phone: 0418 718 547
Need help with a recurring order?
Our team can pause, skip or cancel it for you.
Opening hours
Monday - Friday: 8:00 - 18:00
Saturday and Sunday: 10:00 - 16:00